Acceptable Use Policy

Effective Date: July 21, 2026

Welcome to ZimAd Connect Marketplace. This Acceptable Use Policy ("Policy") outlines the standards of conduct required when using our website, mobile applications, and related services. It is intended to protect the integrity of our marketplace, promote trust among users, and ensure compliance with applicable laws of Zimbabwe.

By accessing or using ZimAd Connect, you acknowledge that you have read, understood, and agree to comply with this Policy, our Terms and Conditions, and all other applicable policies.

1. Purpose

ZimAd Connect is committed to providing a secure, reliable, and professional online marketplace where individuals and businesses can advertise, buy, sell, and promote products and services. This Policy defines acceptable and prohibited uses of the platform.

2. Acceptable Use

Users may use ZimAd Connect only for lawful purposes and in accordance with this Policy.

You may use our platform to:

• Buy and sell lawful products.
• Advertise legitimate businesses and services.
• Promote events and approved advertisements.
• Post genuine employment opportunities.
• Communicate respectfully with buyers, sellers, and other users.
• Use our paid advertising services in accordance with our advertising policies.

3. Prohibited Activities

Users must not engage in any activity that is unlawful, harmful, deceptive, or interferes with the operation of the marketplace.

Prohibited activities include, but are not limited to:

• Creating fake or misleading listings.
• Providing false business information.
• Impersonating another individual or business.
• Using stolen identities or forged documents.
• Posting misleading prices or descriptions.
• Uploading copyrighted material without permission.
• Attempting to manipulate search rankings or listing visibility.
• Circumventing platform security.
• Sending spam or unsolicited advertising.
• Harvesting user information without consent.
• Uploading malicious software, viruses, ransomware, or harmful code.
• Attempting unauthorized access to user accounts or system resources.
• Using automated bots or scripts without written permission.
• Interfering with the normal operation of the platform.

4. Prohibited Content

The following content is strictly prohibited:

• Fraudulent advertisements.
• Counterfeit products.
• False or deceptive claims.
• Pornographic or sexually explicit material.
• Hate speech or discriminatory content.
• Violent or graphic content.
• Harassment, bullying, or intimidation.
• Content encouraging criminal activity.
• Content promoting terrorism or extremist organizations.
• Malicious links or phishing attempts.
• Content violating another person's intellectual property rights.

5. Restricted Products and Services

Unless specifically permitted by applicable law and approved by ZimAd Connect, users must not advertise or sell:

• Illegal drugs or narcotics.
• Counterfeit goods.
• Stolen property.
• Weapons, firearms, explosives, or ammunition where prohibited.
• Human organs or body parts.
• Illegal wildlife products.
• Hazardous chemicals.
• Fake government documents.
• Pirated software or digital content.
• Hacking services or stolen online accounts.
• Products or services prohibited under Zimbabwean law.

6. Seller Responsibilities

All sellers are expected to maintain high standards of professionalism.

Sellers must:

• Provide accurate product descriptions.
• Upload genuine photographs.
• Clearly state pricing.
• Deliver goods as described.
• Maintain up-to-date listings.
• Respond promptly to customer enquiries.
• Comply with consumer protection laws.
• Respect intellectual property rights.

7. Buyer Responsibilities

Buyers agree to:

• Submit genuine purchase enquiries.
• Treat sellers respectfully.
• Complete agreed transactions honestly.
• Avoid fraudulent payment methods.
• Report suspicious listings or users.

8. Communications

Users must not use the messaging system or contact information provided through the marketplace to:

• Harass or threaten others.
• Send unsolicited promotional messages.
• Distribute malware.
• Conduct phishing attacks.
• Share offensive or unlawful material.

9. Intellectual Property

Users may upload only content they own or have permission to use.

By submitting content to ZimAd Connect, you grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce, and distribute that content solely for the purpose of operating, promoting, and improving the marketplace.

10. Reviews and Ratings

Reviews must reflect genuine customer experiences.

Users must not:

• Submit fake reviews.
• Offer incentives for positive reviews.
• Post defamatory or abusive comments.
• Manipulate seller ratings.

11. Featured Advertisements

Featured advertisements must comply with all marketplace policies.

ZimAd Connect reserves the right to reject, suspend, edit, or remove any advertisement that:

• Contains misleading information.
• Violates applicable laws.
• Infringes intellectual property rights.
• Damages the reputation of the marketplace.

12. Fraud Prevention

Users must not engage in:

• Identity theft.
• Payment fraud.
• Money laundering.
• Fake verification requests.
• Account sharing.
• Creation of multiple accounts for deceptive purposes.

ZimAd Connect may investigate suspected fraudulent activity and cooperate with law enforcement authorities where appropriate.

13. Enforcement

Failure to comply with this Policy may result in one or more of the following actions:

• Warning notice.
• Removal of listings.
• Suspension of advertisements.
• Restriction of account features.
• Temporary account suspension.
• Permanent account termination.
• Removal of verification badges.
• Cancellation of promotional services.
• Reporting unlawful activity to the relevant authorities.

Where a paid service is removed due to a violation of this Policy, refunds will generally not be issued unless required by applicable law.

14. Reporting Violations

If you believe a listing, advertisement, or user violates this Policy, you may report it using the reporting tools available on the platform or by contacting our support team. We review reports in good faith and may take appropriate action where necessary.

15. Policy Updates

ZimAd Connect reserves the right to amend this Acceptable Use Policy at any time. Updated versions will be published on this page with a revised effective date. Continued use of the platform after changes are published constitutes acceptance of the revised Policy.

16. Contact Us

If you have any questions regarding this Acceptable Use Policy, please contact ZimAd Connect using the contact information available on our website.

By accessing or using ZimAd Connect Marketplace, you acknowledge that you have read, understood, and agreed to comply with this Acceptable Use Policy.